Privacy Statement

When processing personal data in our company, we place emphasis on their protection, transparent use and are fully secured against misuse by appropriate technical means and organizational measures. We process personal data only on the basis and to the extent permitted by the General Regulation of the European Parliament and of the Council No. 2016/679, on the protection of personal data and related regulations (hereinafter "GDPR"). This also applies to all processors who process personal data in accordance with our instructions.

The purpose of this statement is to inform about the processing of personal data that occurs in connection with the visit to the website of EMS Gold Investments, s.r.o .. (,

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Personal data controller

The administrator of personal data is the company EMS Gold Investments, s.r.o., ID: 27598781, with its registered office at Záhřebská 244/25, postal code: 120 00 Prague 2, Czech Republic, entered in the Commercial Register kept by the Municipal Commercial Court in Prague, Section C, Insert 117939.

Contact the administrator of personal data:

The company EMS Gold Investments, s.r.o. does not have a designated data protection officer.

Processing of personal data

The processing of the provided personal data will be performed by our company itself, or for this purpose it will entrust a contractually bound third party (personal data processor) in accordance with valid and effective legal regulations and in accordance with this statement.

Purpose of personal data processing

We process personal data in particular:

  • for the purposes of concluding contracts, for the purposes of fulfilling the contract we have concluded with you and in handling your requests and requirements,
  • for the purpose of fulfilling our legal obligations,
  • for the purposes of our legitimate interests,

Automatic information collection and processing of log files

Web and database servers automatically record information in log files (traffic logging) in the standard way each time they visit. The processing of log files may (but may not) include the following personal data of a website visitor:

  • the website from which the visitor visited our website,
  • date and time of access,doba přístupu,
  • access time,
  • IP adress,
  • information from http protokol (request/response)
  • transferred volume of data,
  • visited sites
  • web browser information
  • language settings,
  • operating system version information.

This data is processed on the basis of our legitimate interest in order to measure traffic, customize the display or content, improve the operation and ensure the protection and security of the website (eg monitoring unauthorized access, etc.).


In order to ensure the correct functionality and increase the user comfort of the website, our website uses cookie technology, as most websites do. Cookies are small data files that are stored on the hard drive or in the memory of a terminal device through a web browser, with which the web page is displayed. The cookies themselves do not contain any personal data, but in the event that the visitor subsequently provides us with this data in connection with any required service, such personal data may be assigned.

Cookies are used to ensure the functionality of the website (user login, ease of navigation, remembering user activity and preferences for a certain time, cart functions, device / browser recognition, etc.) and / or for analytical and / or marketing purposes (traffic analysis, personalization and ad targeting).

The cookies used on our website are short-term (so-called "session cookies" - they remain stored on the device until the browser is closed) or long-term (so-called "persistent cookies" - they remain stored on the device much longer or until they are manually deleted).

Processing of personal data in case of sending a request

In the case of sending a request and creating a non-binding price calculation, we will process personal data for the purpose of creating a price offer and for processing and fulfilling contracts for the supply of products and services, fulfilling obligations under applicable and effective legislation. interests arising from concluded purchase contracts.

For this purpose, we will collect and process personal data provided by the visitor of our own volition by filling in and sending a specific inquiry e-mail, as without their knowledge we would not be able to process the offer. In particular, the following information may be provided in particular:

  • identification and address data: name, surname, contact address
  • electronic contact details: telephone number, e-mail address

We request and process personal data to the smallest possible extent and for a defined purpose.

We will process this data for a period of 6 months if the offer is not realized and a contract is not concluded. After this time, the data are anonymized and in our internal information system only the record of the offer with the relevant number remains without a connection with a specific person, which made the request.

In the case of concluding a contract, we process this data for a period of 10 years, which is based on the length of legal requirements. This data is stored in the internal repositories of EMS Gold Investments, s.r.o.

Processing of personal data from the satisfaction questionnaire

We find out feedback on satisfaction with the course of delivery of products and services via a web link sent to the satisfaction questionnaire. After processing in an anonymized form, all data obtained in this way are used to improve internal processes in our company.

Processing of personal data in connection with online ordering

The online ordering system on the website is intended for contractual partners and its use is subject to the prior conclusion of a contract between the partner and our company.

In the case of sending an online order, we will process the personal data of the customer needed to process the order, in particular:

  • identification and address data: academic degree, name, surname, invoicing address, delivery address, registered office, ID number, VAT number,
  • electronic contact details: telephone number, mobile telephone number, fax number, e-mail address.

We will process the above personal data of customers for the period resulting from contractual relations and legal requirements.

Processing of personal data from online order forms

From our website, it is possible to contact us directly via the contact forms on our web interface under a password that the client determines. Here our retail clients fulfill their orders. As part of these requirements, we collect and process personal identification and / or contact information (eg academic degree, name, surname, contact address, telephone number, e-mail address, etc.), which the visitor will provide us of his own volition by filling out and sending a specific form. , because without their knowledge we would not be able to process the query or request. We always request and process personal data to the smallest possible extent to fulfill a defined purpose and use it exclusively for this purpose and / or to fulfill a specific request.

We may also use the information, with your consent, to inform you of other services and products that are similar to those you have already used or inquired about, or that target what interests you.

Google Analytics

We use Google Analytics, a service provided by Google Inc., Amphitheater Parkway, Mountain View, CA 94043, USA ("Google") to analyze website traffic. Statistical and analytical data help us understand how users use the website and also evaluate our potential marketing activities. The analysis with Google Analytics takes place in such a way that the information about the use of the website is transmitted via cookie technology and stored on a Google server in the USA, where it is subjected to appropriate analysis and made available to us in an anonymised form. This analysis processes data related to the use of the website (eg reference URLs, pages visited, browser information, language settings, operating system information, monitor resolution, etc.). The storage of this data is controlled by a third party and we do not have access to read or write this data. The anonymity of IP addresses from Google is set up on our website, thanks to which the IP address is first shortened in one of the EU Member States or the European Economic Area before the data is transferred to a Google server in the USA. Only in exceptional cases is the full IP address transferred to a Google server in the USA and only shortened (anonymized) there. The analyzed data is not linked to the entire IP address of the visitor.

The visitor may revoke his consent to the analysis of the website at any time either by setting the cookie above or by downloading and installing the provided Google Browser Plugin at: www.https: //

Learn more about Google Analytics:

  • Google Analytics Terms of Service:
  • Privacy Policy:
  • Google Privacy Policy:

External marketing tools

Our website uses advanced marketing tools from Google (such as Google AdWords) to gather information for remarketing or similar audience segments. Based on the data obtained in this way, Google displays our company's ads on the content network to various websites. Google also uses cookies to personalize and target your ads based on past visits and product views (so-called remarketing). As a result, it can offer visitors to its website advertising content that is as interesting to them as possible. The website visitor can turn off or edit the personalization of the ad via your Google Account at:

The collection and processing of data through these tools is controlled by third parties and we do not have access to read or write this data.

Rights related to personal data protection

Under the conditions set by the GDPR you have: 

  • the right to access their personal data,
  • the right to correct and supplement inaccurate data,
  • the right to delete personal data (right to be forgotten),
  • the right to restrict the processing of personal data,
  • the right to data portability,
  • the right to object to the processing of personal data,
  • the right to withdraw consent to the processing of personal data.

If you want to exercise your rights, send your request in writing or electronically to the administrator's address.

You also have the right to file a complaint with the supervisory authority (Office for Personal Data Protection, Lt. Col. Sochora 27, Prague 7, postal code: 170 00, telephone number: +420 234 665 111, web: if you believe that your right to privacy has been violated.

Final Provisions

These terms and conditions of personal data protection are publicly available on the website of EMS Gold Investments, s.r.o .. The administrator is entitled to update or change these conditions. The new version will always be published on this website.

Last update: May 25, 2018


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