Questions and Answers

Your question

 

Can I sell the gold back to you?

Yes, we also provide repurchases. Current redemption prices are for each product and are updated according to London Stock Exchange prices. We dare to say that we have the best purchase prices in the Czech Republic. The redemption procedure is similar to the purchase procedure. The individual steps are automated. The system guides the seller step by step.

Simply put:

  • You will make an offer of your goods on our website (it is also possible by phone or e-mail). In the offer you will state the type of goods, its weight, number of pieces, purity and other data.
  • The current purchase price is for the goods.
  • The price is determined according to the current price (London Stock Exchange) upon receipt of the goods (between 9.00 am and 4.30 pm sec.) And at the same time it is checked whether the goods are not damaged.
  • The takeover of your goods takes place at the workplace of our company at the address Bratří Čapků 1851/24, 101 00 Prague 10 - Vinohrady. Goods can also be sent by post.
  • As part of the receipt of your goods, a purchase contract is drawn up and signed, and the payment terms are agreed, which are mostly non-cash, however, it is possible to agree on the payment of a deposit in a certain agreed amount. Smaller amounts will be paid in cash. The rest of the purchase price is sent to the client's account. In the case of non-standard shops, it is possible to agree on individual conditions.

Do you also provide bank safekeeping of ingots?

Our cooperation with ČSOB has been terminated, therefore clients can no longer use the custody offer.

What is the difference in buying gold and silver investment bars?

Basically none. The order is processed in the same way. The pricing of silver is also based on the so-called London fixing, however, it takes place only once a day. An important fact that every investor should be aware of is that silver is not exempt from VAT in any form.

Generally speaking, the price of silver mimics the price of gold. However, this rule did not always apply. A very important indicator in the field of gold metals is the so-called Silver / Gold ratio - the so-called silver-gold ratio. At present, this ratio is about 70/1. That is, for 1 oz of gold you buy about 70 oz of silver. In the long run, however, this ratio was 15/1 for several thousand years. There is therefore a very large margin for the growth of the price of silver, even though it is currently perceived by investors primarily as an industrial metal. This assumption is heard from a number of experts and investors, not only because of the current known silver deposits, but also in terms of the fact that demand in the long run exceeds supply for this commodity. 

What does the price of gold consist of?

The price of gold is formed similarly to the price of shares on the stock exchange. The final price of gold for the customer is based on the current price on the London Stock Exchange. We adjust the price in minute intervals. A premium, the so-called premium, is added to this price on the London Stock Exchange. It is a total surcharge, which includes the cost of transporting gold, its insurance, the cost of producing gold coins or ingots and a reasonable margin for traders. As a rule, the greater the weight of the ingot, the smaller the premium and vice versa. Therefore, investors can be advised to buy ingots from 1 troy ounce (31.1 g) and above. Our aim is to keep premiums as low as possible for our clients, and we follow this rule when setting prices. According to our surveys, we are the cheapest on the Czech Republic. All that remains is to use our services, or arrange a personal meeting, where we can talk about your request in a non-binding manner.

Shipping price

We ship orders exclusively via Česká pošta (Czech Post), as it is the only carrier in the Czech Republic that delivers precious metals and fully insures shipments for the total value of the ordered goods. Insured letters (Cenné psaní) and Insured parcels (Cenný balík) are insured against loss or damage up to a value of CZK 1,000,000.
Upon receiving the shipment from the carrier, the buyer is obliged to check the integrity of the security packaging. In the event of visible damage to the packaging or the shipment itself, the buyer has the right to refuse acceptance. Such a shipment must be claimed directly with the carrier (Česká pošta).
If the shipment shows no signs of external damage, but the buyer discovers upon unpacking that the goods are damaged or incomplete, the buyer is obliged to contact the seller immediately, but no later than within 2 calendar days of receiving the shipment. Late claims will not be taken into account.
Delivery via post is free of charge for orders between CZK 10,000 and CZK 1 million. In other cases, the shipping fee will be displayed during the order process. Please note an exception: shipping fees apply if the weight of the goods exceeds 2 kg. Such a shipment will be charged according to the Česká pošta tariff for insured shipments.
Surcharge: Hand delivery (into the hands of the addressee only) + CZK 35. If you require this service, please specify it in the order notes.

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